At Playtime Paradise Store, we strive to provide the highest quality toys and exceptional customer service. We understand that sometimes, you may need to return or exchange a product. Please read our Refund and Returns Policy carefully before making a purchase.
We offer refunds for the following reasons:
1. Order Cancellation: If you need to cancel your order, please contact us within 24 hours of placing your order. We’ll provide a full refund, minus any processing fees.
2. Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 3 days of delivery. We’ll provide a replacement or a full refund, whichever you prefer.
3. Incorrect Orders: If we made an error with your order, please contact us within 3 days of delivery. We’ll correct the mistake and provide a replacement or a full refund, whichever you prefer.
We accept returns for the following reasons:
1. Unwanted Products: If you’re not satisfied with your purchase, you can return it within 3 days of delivery. Please ensure the product is in its original packaging, with all tags and accessories included.
2. Exchange: If you’d like to exchange a product, please contact us within 3 days of delivery. We’ll guide you through the exchange process.
To initiate a refund or return, please follow these steps:
1. Contact us via phone, email, or our website’s contact form.
2. Provide your order number, reason for refund or return, and any supporting photos or documentation.
3. We’ll review your request and respond within 24-48 hours.
Refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to be processed.
Exceptions
We reserve the right to refuse refunds for:
1. Orders that are delivered or picked up after the scheduled delivery time.
2. Orders that are cancelled less than 24 hours before the scheduled delivery time.
3. Orders that are refused or returned due to customer error.
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us.
This Refund and Returns Policy was last updated on 1/16/2025. We reserve the right to modify or update this policy at any time
